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LEYBASE

Support

Contact LEYBASE

We're here to help with orders, payments, refunds and gift-card redemption.

Never share your M-Pesa PIN or full gift-card codes in messages.

Complaints procedure

  1. Contact us via WhatsApp, phone, email or the form above with your order reference and M-Pesa confirmation code (never your PIN).
  2. Acknowledgement: we acknowledge every complaint within 24 hours and give you a ticket reference.
  3. Investigation: we check payment records and supplier delivery status. Most issues are resolved within 3 business days.
  4. Resolution: you'll receive a replacement, a refund to your M-Pesa number, or a written explanation of our decision.
  5. Escalation: if you're not satisfied, ask for your complaint to be escalated to management. You may also contact the relevant Kenyan consumer-protection authority, or the Office of the Data Protection Commissioner for personal-data concerns.