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LEYBASE

Legal

Terms and Conditions

Last updated: 10 November 2026

Draft for legal review. This document is a working draft prepared for LEYBASE and must be reviewed by a qualified Kenyan advocate before launch. Bracketed items are pending business registration details.

1. About us

These Terms govern your use of the LEYBASE website and WhatsApp ordering service (the “Service”), operated by LEYBASE [registered business name to be confirmed]([Business registration number — pending]), Nairobi, Kenya [physical address to be confirmed] (“LEYBASE”, “we”, “us”). By placing an order you agree to these Terms.

2. What we sell

LEYBASE resells mobile airtime and digital gift cards/vouchers sourced from authorised third-party suppliers. We are not the issuer of any gift card, and we are not affiliated with or endorsed by the brands whose products we resell. Product availability, denominations and redemption regions depend on our suppliers and may change without notice.

3. Eligibility and accounts

  • You must be at least 18 years old, or have a parent/guardian's permission, to use the Service.
  • You are responsible for keeping your login details secure. Gift-card codes are delivered to your account.
  • We may suspend accounts involved in suspected fraud, chargeback abuse, scams or breaches of these Terms.

4. Prices and payment

  • All prices are in Kenyan Shillings (KES) and include applicable charges shown at checkout.
  • The price is locked when your order is created. Supplier price changes after that do not affect your order.
  • Payment is by M-Pesa only. An order is paid only when Safaricom confirms the payment to us. Initiating a payment prompt does not by itself complete payment.
  • We never ask for, and you must never share, your M-Pesa PIN.

5. Delivery

  • Airtime is sent to the recipient number you provide. You are responsible for entering the correct number; airtime delivered to a valid number you entered cannot be reversed.
  • Gift cards are delivered to your LEYBASE account once our supplier confirms the purchase. Most orders complete within minutes, but supplier delays may occur.
  • An order is “Delivered” only after supplier confirmation.

6. Gift-card regions and use

Gift cards are region-specific. Each product states its redemption country and currency. You must ensure your store account matches that region before purchase. Use of a gift card is subject to the issuer's own terms.

7. Refunds

Refunds and replacements are handled under our Refund Policy, which forms part of these Terms.

8. Prohibited use

You must not use the Service for fraud, money laundering, to pay scammers, to resell in breach of supplier terms, or to probe or attack our systems.

9. Liability

Nothing in these Terms limits rights you have under the Consumer Protection Act, 2012 or other Kenyan law. Subject to that, our liability for any order is limited to the amount you paid for it.

10. Tax and receipts

Receipts are issued for every paid order. Tax invoices will be issued in line with Kenya Revenue Authority requirements (including eTIMS) applicable to LEYBASE.

11. Changes and governing law

We may update these Terms; the version in force when you place an order applies to that order. These Terms are governed by the laws of Kenya.

12. Contact

Email support@leybaseafrica.com or see our Contact page.